This Privacy Policy describes how iThriveMD collects and uses personal information. This Privacy Policy applies to all personal information processed by us, including written and electronic communications. This Privacy Policy describes the choices available to you regarding our use of your personal information and how you can access and update this information.
What We Mean By Personal Information
For purposes of this Privacy Policy, “Personal Information” means any information from or about a person that either identifies that person directly or that makes that person identifiable when it is combined with other information from or about that person from any source. This Privacy Policy does not cover information that is subject to the Health Insurance Portability and Accountability Act (HIPAA) or the Confidentiality of Medical Information Act (CMIA). To the extent that iThriveMD processes such information, it is subject to those laws and their own disclosure requirements, which are available here.
How We Collect Personal Information
iThriveMD operates a public website which includes “Careers” and “Contact Us” pages, the iThriveMD online sign-in service, a free consultation service, publication, all of which may collect your Personal Information. iThriveMD may also collect Personal Information from its third-party commercial partners, and from in-person visitors to its stores.
Notice of Information Collected About You
iThriveMD is committed to maintaining the accuracy, confidentiality, and security of your Personal Information. The purposes for which we collect your Personal Information are provided below for each category of information collected, along with the sources from which we collect that information.
Categories of Information Collected in the Last 12 Months
We may collect the following categories of Personal Information:
(A) Identifiers such as a real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
• We collect this information in order to provide you with our products and services, operate the websites, facilitate your use of our iThriveMD, Careers, and Contact Us services, and to deliver marketing and advertising communications.
• We collect this information from you directly, as well as through third-party service providers and through the placement of cookies, tracking tools, and scripts on our websites.
(B) Characteristics of protected classifications including race, color, sex, and age (dates of birth).
• We collect this information in order to provide you with our products and services.
•We collect this information from you directly, either at our physical locations or through the creation of an online “iThriveMD” account.
(C) Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• We collect this information in order to facilitate the delivery of products and services to you.
• We collect this information from you directly as you interact with our websites.
(D) Internet or other electronic network activity information, including, but not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement.
• We collect internet activity information in order to facilitate the operation of our websites and services, analyze trends, to track users’ movements around the website, and to gather demographic information about our user base as a whole.
• We collect this information from you directly during your interactions with our websites and services.
(E) Geolocation data. •We collect geolocation data in order to facilitate the operation of our websites and to enable our “Find A Store” feature.
• We collect this information from your browser through your interaction with our websites.
(F) Audio, electronic, visual, or similar information.
• We collect this information in order to ensure the secure operation of our stores.
• We collect this information from visitors in our stores.
(G) Professional or employment-related information.
• We collect this information for employment purposes.
• We collect this information from you directly through your interactions with the “Careers” and “iThriveMD” pages, or by submitting a job application at one of our stores.
California Privacy Rights
California Civil Code Section 1798.83 permits certain website users who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at info@ithrivemd.com. Subject to the limitations in Cal. Civ. Code § 1798.100 et seq, California residents may have the right:
• to request disclosure of the categories and specific pieces of information collected about them;
• to request the disclosure of the business purpose for collecting Personal Information, the categories of sources from which Personal Information is collected;
• to request the deletion of Personal Information collected, subject to the limitations set forth in California Civil Code Section 1798.105(d); •not to be discriminated against for exercising the rights guaranteed by California Civil Code Section 1798.100 et seq.
For a list of categories of Personal Information collected and the purposes for the processing of that information, please refer to Section 3 above, Notice of Information Collected About You. Requests to Know You may have the right to request that we disclose to you:
• The categories of Personal Information we have collected about you.
•The categories of Personal Information we have disclosed about you for a business purpose;
• The categories of sources from which we have collect your Personal Information; •Our business or commercial purpose for collecting your Personal Information;
• The specific pieces of your Personal Information collected.
You may submit a request to know via our toll-free hotline 858-800-2480. Our response may be electronic or by mail. We are not required to provide a response to you regarding your Personal Information more than twice in a 12-month period.
Requests to Delete You may have the right to request that we delete Personal Information collected from and about you. If applicable, upon receiving a verified request to delete your Personal Information, we will do so unless otherwise authorized by law.
If applicable, you may submit a request to delete your Personal Information via 858-800-2480 or email us here
Verifiable Requests We will acknowledge the receipt of requests to know or requests to delete your information free of charge, within 10 days. You may submit requests via the mechanisms listed below.
In order to protect your privacy and the security of your Personal Information, we verify consumer requests. We may ask you to provide certain Personal Information that we can match against the information in our possession to verify your identity. Any Personal Information we request to verify your identity will be used only for this purpose.
We will respond to your request within 45 days of receipt, after we have successfully verified your identity. We may request additional information from you in order to verify your identity and request.
Your Right to Opt-Out to the Sale of Personal Information You have a right to opt-out of the sale of your Personal Information.
IThriveMD, however, does not sell consumers’ Personal Information. As a result, we do not offer a mechanism for submitting opt-out requests.
The Right to Non-Discrimination You have a right not to receive discriminatory treatment for the exercise of your California privacy rights.
Categories of Sources From Which We Collect Personal Information The categories of sources for each category of Personal Information we collect are described above in Section 3, Notice of Information Collected About You.
Business or Commercial Purpose for Collecting Your Information The purposes for which we collect each category of Personal Information are described above in Section 3, Notice of Information Collected About You.
Changes to This Policy We may update this privacy policy to reflect changes to our information practices. If we make any material changes we may notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the website. We encourage you to periodically review this page for the latest information on our privacy practices.
Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at iThriveMD or email us here.
General Information Practices
• Information Sharing We may share your Personal Information with third parties who provide services on our behalf to help our business activities. These companies are authorized to use your Personal Information only as necessary to provide these services to us and only in the ways that are described in this privacy policy. Services may include fulfilling orders and delivering packages, payment processing, providing customer service, sending marketing communications and fulfilling subscription services. IThriveMD does not sell, share or distribute Customer Information to any third party organization.
In certain situations, iThriveMD may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If IThriveMD is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information. Some of our websites utilize framing techniques to serve content from our partners while preserving the look and feel of our website. Please be aware that you are providing your Personal Information to these third parties and not to www.iThriveMD.com.
• Data Retention
Customer Personal Information (including geo-location) may only be retained for the period of time required to fulfill the purpose for which it was collected or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
• Information Accuracy and Opt-Out Options.
Customer information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used. Upon request IThriveMD will provide you with information about whether we hold any of your Personal Information. A customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it, subject to our verification of the requestor’s identity. Customers may verify the accuracy and completeness of their information, and may request that it be amended, corrected, updated or deleted, if appropriate by emailing us here. We will respond to your request to access within a reasonable time frame. If you would like to unsubscribe to us or to our newsletter options or to stop receiving our promotional/ marketing emails, you may follow the unsubscribe instructions included in each email or email us. You may opt-out of location based services at any time by editing the setting at the device level or by emailing us here.
• Safeguarding Customer Information
The security of your Personal Information is important to us. When you enter sensitive information (such as geo-location) on our contact us and consultation forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us here.
• Cookies and Other Tracking Technologies
We use cookies and similar technologies along with our marketing partners, affiliates, analytics and service providers. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. For example, we use cookies to remember users’ settings (e.g. service preference) for our contact forms. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, to analyze trends, to administer the website, to track users’ movements around the website and to gather demographic information about our user base as a whole.
We partner with a third party to display advertising on our website and to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests, as detailed in Section 3, Notice of Information Collected About You. If you do not want this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
• Third Party Sites
Our website includes links to other websites whose privacy practices may differ from those of IThriveMD. If you submit Personal Information to any of those sites, your information is governed by their policies. We encourage you to carefully read the relevant policies of any website you visit.
• Blogs & Forums
Our website offers publicly accessible blogs. You should be aware that any information you provide in this area may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog, contact us here.
In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.
• Testimonials
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us here.
•Social Media Features
Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly.
Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing the Feature; we do not track or store a record of your interaction with the Features.
• Children and Privacy
IThriveMD does not knowingly collect or maintain the Personal Information of children under 13, and does not sell the Personal Information of children. If we learn that we have collected any Personal Information of a child under the age of 13, we will delete that information from our files as quickly as possible. If you become aware or believe that we may have collected information of a child under 13, please contact us here.
•Openness
IThriveMD is required to make information available to customers concerning the policies and practices that apply to the management of their information.
•Changes to This Policy We may update this privacy policy to reflect changes to our information practices. If we make any material changes we may notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the website. We encourage you to periodically review this page for the latest information on our privacy practices.
• Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at IThriveMD or email us here.